Online since 1989, Peapod has become one of the world's largest and best-known Internet grocers. The concept is simple and ideal for busy customers who have very little time to spend in crowded traditional grocery stores. Customers log on to the site and choose their groceries. Once they begin the checkout process, the customers then choose a delivery date and time, from 24 hours to as long as two weeks away. Peapod then delivers an entire load of groceries at the requested time, saving the customer hours in a grocery store.
Peapod prides itself in over-the-top customer service. Their passion, as stated on their website, is to amaze and delight each one of their customers. That's a tall order, but Peapod does everything it can to fulfill it. Special prices are comparable with local grocery store chains, customers choose delivery times between 6 a.m. and 10 p.m. and the site even keeps track of customers' grocery lists in order for the shopping experience to be even more streamlined.
Peapod is a complete grocery store that stocks almost every type of food found in a brick-and-mortar establishment. The meat department includes national brands such as Purdue, Boar's Head, Eckrich and Johnsonville, as well as fresh meats. The frozen food section carries hundreds of items, from nationally known frozen pizzas and dinners to frozen vegetables and bakery items. The infant section is stocked with national brands as well as lesser-known organic baby foods and baby care items such as bath care, diapers and wipes. Because of they have no need for a single storage facility, Peapod has the ability to carry a larger number of items than most neighborhood grocery stores. The selection is vast and covers virtually every food category imaginable.
Peapod offers customers multiple ways to save money on their grocery bill. They accept manufacturers' coupons for any item they carry. Customers can print out any of dozens of coupons featured on the site and hand them to the delivery driver when the groceries arrive. Peapod removes the coupon amount as a credit when they bill the customer for the order. Peapod offers weekly specials on the site, just as any other grocery store does. When customers sign up for exclusive emails, they get special grocery offers in their inbox every week. New customers get a free shipping code just for trying the site. Peapod even offers an exclusive store brand alternative to most national brands to save the customers even more money.
Customers place an order with Peapod and choose the desired delivery date. Customers pay with credit or debit cards and Peapod delivers food from local Giant Food warehouses. While Peapod is not a nationwide company, they deliver in a number of states that are served by Giant Food and Stop & Shop grocery chains. Prospective customers can insert their zip code on the front page of the site to find out if Peapod is active in their area.
